The owner of the online shop epoksiid.ee (hereinafter referred to as the Online Shop) is OÜ FS ESTONIA (Reg no. 14102796), with the location Viljandi mnt 75/1 , Tartumaa 61713.
Validity of the sales contract, commercial and price information
The terms and conditions of sale apply to the purchase of goods from the Online Shop.
The prices of the products sold in the online shop are indicated with the products. The price is subject to a delivery charge. All prices of goods sold in the online shop are in euro.
The delivery fee depends on the location of the buyer and the delivery method. The delivery charge is displayed to the buyer when placing the order.
Information about the goods is provided on the Online Shop directly next to the goods.
Placing an order
To order, you must add the products you want to your shopping cart. In order to place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:
- Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay.
- Pay later solutions: Indivy Slice 3, Liisi ID, Finora Credit
- Visa/Mastercard card payments
- Finnish bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki.
- Bank links in Latvia: Swedbank, SEB, Citadele and Luminor
- Lithuanian bank links: Swedbank, SEB and Luminor
NB: When paying by bank transfer, be sure to click on the "Back to merchant" button on the bank page.
Payments are intermediated by Montonio Finance OÜ. Payments are made outside the Online Shop in a secure environment - in the case of payment by bank transfer in the secure environment of the respective bank and in the case of payment by credit card in the secure environment of Montonio Finance OÜ. The Seller does not have access to the customer's bank and credit card details. The contract will enter into force as from the date of receipt of the amount due in the current account of the Online Shop.
The owner of the online shop is the controller of personal data and forwards the personal data necessary for the execution of payments to the processor Montonio Finance OÜ.
If the ordered goods cannot be delivered due to expiry of the delivery period or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded immediately, but not later than 14 days after the notification.
Delivery to
Goods will be sent to Estonia, Finland, Latvia, Lithuania
The buyer has the following options to collect the goods: Smartpost parcel machine, DPD courier.
The shipping costs are borne by the buyer, and the corresponding price information is displayed with the shipping method.
Shipments within Estonia usually arrive at the destination specified by the buyer within 5 working days from the entry into force of the sales contract. Outside Estonia, delivery will take place within 14 calendar days.
In exceptional cases, you have the right to have the goods delivered within up to 45 calendar days.
Right of withdrawal
After receipt of the order, the buyer has the right to withdraw from the e-contract within 14 days.
The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the 14-day right of withdrawal, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop.
If the goods have been used for purposes other than what is necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop has the right to reduce the refundable fee in accordance with the reduction in the value of the goods.
In order to return the goods, you must submit a withdrawal form, the form of which can be found here: https://epoksiid.ee/taganemisavaldus/ and send it to the e-mail address epo@fsestonia.ee within 14 days of receipt of the goods.
The cost of returning the goods is borne by the buyer, unless the reason for the return is that the product to be returned does not correspond to the product ordered (e.g. wrong or defective product).
The buyer must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within that period.
Upon receipt of the returned goods, the online shop will immediately, but not later than 14 days from the date of receipt of the withdrawal, return to the buyer all the payments received from the buyer under the contract.
The online shop may refuse to make a refund until it has received the goods covered by the contract or until the buyer has provided proof that he has returned the goods, whichever is the earlier.
If the buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.
The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer, if the price of the goods in the online shop has been marked significantly below the market price of the goods due to a mistake.
Right to lodge a complaint
The online shop is liable for any non-conformity or defect in the goods sold to the buyer which was already present at the time of delivery and which becomes apparent within a period of up to two years from the date of delivery of the goods to the buyer.During the first six months after delivery of the goods to the buyer, the defect is presumed to have been present at the time of delivery. It is the responsibility of the Online Shop to rebut this presumption.
In the event of a defect, the purchaser has the right to contact the online shop within two months at the latest by sending an e-mail to epo@fsestonia.ee or by calling +372 56 232 968.
The online shop is not liable for defects that occur after the goods have been delivered to the buyer.
If the goods purchased from the Online Shop have defects for which the Online Shop is responsible, the Online Shop will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online shop will refund the buyer all the fees for the sales contract.
The online shop will respond to the consumer's complaint in writing or in a format that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The online shop uses the personal data provided by the buyer only to process the order and send the goods to the buyer. The online shop forwards personal data to companies providing transport services in order to deliver the goods.
The online shop sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed his/her wish to receive them by entering his/her e-mail address on the website and has indicated his/her wish to receive direct mail notifications.
The purchaser may opt-out of receiving offers and newsletters by email at any time by notifying us by email or by following the instructions in the email containing the offers.
Dispute resolution
If the buyer has any complaints about the Online Shop, they should be sent by e-mail to epo@fsestonia.ee or by phone +372 56 232 968.
If the buyer and the Online Shop are unable to resolve the dispute through an agreement, the buyer can turn to the Consumer Disputes Committee. You can read the terms and conditions of the procedure and submit an application here. The Consumer Disputes Committee is competent to settle disputes arising from a contract between the buyer and the Online Shop. The examination of the buyer's complaint by the Commission is free of charge.
The buyer can turn to the European Union's consumer dispute resolution platform.
